Privacy Policy
Review how Once Again Moments collects, uses, stores, and protects personal data when you use the site and order custom memory videos.
Company
Eryon LTD (EOOD) BG207436970
Effective Date
06.10.2026
Contact
onceagainmoments@gmail.com
1. Introduction
This Privacy Policy explains how Eryon LTD collects, uses, stores, discloses, and protects personal data when you use `www.onceagainmoments.com` and related services.
The company states that it is committed to complying with applicable privacy and data protection laws, including GDPR.
2. Data Controller
The data controller responsible for your personal data is:
Eryon LTD (EOOD)
Plovdiv, Bulgaria
Blvd. "Shesti Septemvri" 19
onceagainmoments@gmail.com
eryonagency@gmail.com
3. Personal Data We Collect
Identity Information
- Name
- Surname, if provided
Contact Information
- Email address
- Telephone number, if voluntarily provided
Order Information
- Selected package
- Messages submitted
- Special instructions
- Purchase history
Uploaded Content
- Photographs
- Images
- Reference materials
- Text submitted for voice generation
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
Usage Data
- Pages visited
- Time spent on pages
- Website interactions
- Referral sources
Marketing Data
- Newsletter subscriptions
- Marketing preferences
- Consent records
4. Special Category And Third-Party Personal Data
Customers may upload images containing living persons, children, family members, and deceased individuals.
- You confirm that you possess all necessary rights and permissions.
- You confirm that you are authorized to submit the images.
- You confirm that you are authorized to request processing of such images.
The company does not independently verify these rights.
5. Purposes Of Processing
Service Fulfillment
- Processing orders
- Creating custom videos
- Delivering completed videos
Customer Support
- Responding to inquiries
- Resolving issues
- Communicating regarding orders
Website Improvement
- Analytics
- Performance monitoring
- Error detection
Marketing
- Newsletters
- Promotions
- Discount offers
- Marketing communications
Legal Compliance
- Compliance with laws
- Fraud prevention
- Protection of legal rights
6. Legal Basis For Processing
Contract Performance
- To fulfill orders and provide services
Consent
- For marketing communications and certain cookies
Legitimate Interests
- Website security
- Fraud prevention
- Analytics
- Service improvement
Legal Obligations
- To comply with applicable laws and regulations
7. AI Processing Providers
To fulfill customer orders, uploaded images and related content may be processed through third-party AI service providers.
- OpenAI
- Runway
- Kling
- ElevenLabs
- Leonardo AI
- Higgsfield AI
- Nano Banana
- Google services
- Additional AI providers used from time to time
The policy says additional AI processing providers may be used in the future and that uploaded content may be transferred solely for generating requested deliverables.
8. Analytics And Advertising Services
Services Mentioned
- Google Analytics to analyze website usage and improve performance
- Google Tag Manager to manage website tags and integrations
- Meta Pixel to measure advertising performance and improve marketing campaigns
These providers may collect technical and usage information under their own privacy policies.
9. International Data Transfers
Because some service providers are located outside the EEA, personal data may be transferred internationally.
- Standard Contractual Clauses
- Adequacy decisions
- Other lawful transfer mechanisms
10. Data Retention
Uploaded Photos
- Retained for up to 90 days unless longer retention is required for legal purposes
Generated Videos
- Retained indefinitely unless deletion is requested
Customer Information
- Retained indefinitely for business, legal, accounting, and customer service purposes
Marketing Data
- Retained until consent is withdrawn
11. Data Deletion Requests
You may request deletion of uploaded images, generated videos, and personal information by contacting `onceagainmoments@gmail.com`.
Certain information may still be retained where legally required or necessary to protect legal rights.
12. Disclosure Of Information
Service Providers
- AI processing providers
- Hosting providers
- Analytics providers
- Payment processors
- Email service providers
Legal Authorities
- When required by law or to protect legal rights
Business Transfers
- Mergers
- Acquisitions
- Asset sales
- Restructuring
The company states that it does not sell personal information.
13. Data Security
The company says it uses commercially reasonable technical and organizational measures to protect personal data.
It also states that no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
14. Your GDPR Rights
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
Requests may be sent to `onceagainmoments@gmail.com`.
15. Marketing Communications
- Newsletters
- Promotional offers
- Discounts
- Business updates
You may unsubscribe at any time using the unsubscribe link or by contacting the company.
16. Children
The service is intended for individuals aged 18 years or older.
The company says it does not knowingly collect personal data directly from children.
17. Cookies
The policy states that cookie usage is described separately in the Cookie Policy.
18. Changes To This Policy
The company may update this Privacy Policy periodically, with updated versions published on the website using a revised effective date.
19. Contact
Questions regarding privacy may be directed to `onceagainmoments@gmail.com`.